Customer support services
Customer support services in e-commerce refers to the range of assistance provided to customers before, during, and after a purchase. It involves resolving technical issues, answering product queries, handling returns, and managing complaints through various digital channels.
Advantages
- Builds Trust & Loyalty
- Boosts Sales
- Valuable Feedback
- Competitive Edge
- Reduced Friction
Disadvantages
- High Operational Costs
- Risk of Inconsistency
- Negative Impact of Bad Service
- Emotional Toll on Staff
- Technical Failures